Plus One Referral Program Terms

1. Who can participate

Anyone eighteen (18) years or older may participate by making a genuine, good-faith introduction between Experience+ and a prospective client they know. A referral must be a real introduction that you are authorized to make and that the prospective client welcomes.

You may not earn a fee if:

• You are referring yourself, or a company you own, control, are employed by, or are otherwise affiliated with in a way that would benefit you on both sides of the engagement.
• You are a current Experience+ employee or contractor, or a member of their immediate household (spouse, domestic partner, parent, sibling, or child, whether or not living in the same home).
• You were an Experience+ employee or contractor within the previous six (6) months.

The Program is offered in the United States only. You may participate only if you are located in the United States, and you may only refer prospective clients located in the United States. If we receive a referral involving anyone outside the United States, the referral will not qualify and no fee is earned. Consistent with our Privacy Policy, where that information concerns someone located in the European Economic Area, Switzerland, or the United Kingdom, we will delete it rather than process it.

Participation is void where prohibited by law. You are responsible for making sure your participation doesn’t violate any agreement, employment policy, or professional obligation you’re subject to.

Participation is at our discretion. Meeting the criteria above makes you eligible to apply, not automatically enrolled. We may approve or decline any application, and may suspend or end anyone’s participation at any time, for any reason or no reason, without notice. We’re not obligated to explain a decision, though we’ll usually try.

If we end your participation, referrals you submitted before that point stay eligible under section 3 and any fee you’ve already earned remains payable — unless we ended your participation for a reason listed in section 7, in which case affected referrals may be disqualified and unpaid fees forfeited.

2. Submitting a referral

To participate, submit your referral through the form at plusone.experienceplus.ai or by emailing referrals@experienceplus.ai with the prospective client’s name, company, and contact details.

A referral is submitted when we receive it, and our records of the date and time of receipt are the record we use to evaluate it. We’ll confirm receipt, and we’ll let you know when a referral qualifies, converts, or is declined. Submitting a referral doesn’t guarantee we’ll accept it or pursue the prospective client, and we decide which prospects to engage with.

Introductions made informally — a passing mention, a social media tag, a cc on an email — are welcome and appreciated, but they are not submitted referrals and do not earn a fee unless you also submit them as described above.

3. What makes a referral qualify

A referral qualifies when all of the following are true:

1. The client is new to us. At the time you submit, the prospective client is not a current Experience+ client, was not a client within the previous twelve (12) months, and is not an open opportunity in our pipeline or in active discussions with us.
2. Your introduction brought them to us. Your submission is the first contact that brings the client to Experience+. If the client reached us through another channel first, or if someone else submitted the same client before you, the referral does not qualify.
3. They sign within twelve months. The client signs a paid engagement or subscribes to Experience+ Unlimited within twelve (12) months of your submission, as a direct result of your introduction.

If two people refer the same client, the earliest submission we received wins. We’ll tell you if this happens. If you think our records are wrong, email referrals@experienceplus.ai within thirty (30) days and we’ll review it with you in good faith. Our determination is final.

One fee per referred client. A client can only generate one finder’s fee, no matter how many people introduce them, how many times they’re introduced, or how many engagements follow.

4. The fee

For a qualifying referral, you earn a finder’s fee of 10%, up to a maximum of $10,000 per referred client, calculated as follows:

• Projects: 10% of the referred client’s first engagement with Experience+.
• Experience+ Unlimited: 10% of the first six (6) months of the referred client’s subscription. If the client prepays annually, the fee is 10% of the portion attributable to the first six months. If the subscription pauses, the six-month period is measured across active months.

The fee is calculated on amounts the client actually pays and Experience+ actually collects, excluding taxes, pass-through costs, third-party fees, and reimbursed expenses. If the client doesn’t pay, no fee is owed on the unpaid amount. The $10,000 maximum applies per referred client, regardless of the size of the engagement or subscription.

5. Getting paid

A fee becomes payable after the referred client pays the applicable invoice and we’ve collected those funds. We pay earned fees within thirty (30) days of collection, using the payment details you provide.

Where a client pays over time — across multiple project invoices, or across the first six months of an Unlimited subscription — the corresponding portion of the fee is paid as each payment is collected, up to the $10,000 maximum.

A few practical points:

• Fees are paid in U.S. dollars. Any fees your bank or payment provider charges are your responsibility.
• Before we can pay you, we need a completed Form W-9 (if you’re a U.S. person) or Form W-8BEN / W-8BEN-E (if you’re not). We’ll issue a Form 1099 where required by law.
• You are responsible for any taxes owed on fees you receive. Nothing here is tax advice.
• If we can’t reach you or you don’t provide payment and tax details within one hundred eighty (180) days of a fee becoming payable, the fee is forfeited.

6. Refunds, credits, and clawbacks

If we refund, credit, write off, or reverse an amount we already paid you a fee on, the corresponding portion of that fee is no longer earned. We may deduct it from future fees owed to you, and if there are no future fees, you agree to repay it within thirty (30) days of our written request.

7. What doesn't qualify

A referral does not qualify, and may be disqualified, if it involves:

• Clients already in the Experience+ pipeline, in active discussions with us, or covered by section 3.
• Self-referrals, or referrals of a company you own, control, or are affiliated with.
• Fraud, spam, mass or unsolicited outreach, purchased lead lists, paid search on our brand terms, or misrepresentation of any party.
• Introductions the prospective client did not welcome or authorize.
• A referrer or prospective client located outside the United States.
• Any conduct that violates applicable law or these terms.

We may, acting in good faith, decline or reverse a fee for a referral that doesn’t meet these terms.

8. You're not speaking for us

Participating in the Program doesn’t make you an employee, agent, partner, or representative of Experience+, and doesn’t create a joint venture or franchise relationship. You have no authority to negotiate, quote prices, commit to timelines, accept work, or make any representation, warranty, or promise on our behalf. Please describe our work accurately and let us handle the specifics with the client directly.

You may say you participate in the Plus One program. Please don’t use our name, logo, or marks in advertising or in any way that suggests you’re part of Experience+ without our written permission.

9. Disclose the fee if you're on the buying side

If you have any role in the prospective client’s decision to hire us — you work there, you sit on the board, you advise on the purchase, you’re part of procurement — you must disclose to them that you may receive a finder’s fee before the engagement is signed, and you must confirm that doing so doesn’t violate their policies or your obligations to them. By submitting a referral, you represent that you’ve done this where it applies. We may ask you to confirm it in writing, and we may decline the referral if we’re not satisfied.

10. Changes to the Program

We may update, pause, or end the Program at any time. Referrals submitted before a change takes effect remain governed by the terms in effect when they were submitted, and stay eligible for the full twelve-month window in section 3 even if the Program ends in the meantime. We’ll post material changes to this page and update the “last updated” date above.

11. Privacy

Information you submit as part of a referral is used to evaluate and process the referral and to contact the prospective client about working with us — including storing it in our systems and following up with them in the ordinary course of business. It is handled in accordance with our Privacy Policy.

Please make sure you have the appropriate permission to share a prospective client’s contact information with us. You represent that you do.

To access, correct, or delete information we hold about you, or to opt out of marketing, use the contact form at experienceplus.ai/contact, as described in the Privacy Policy.

12. Disclaimers and limits

The Program is offered as-is. We don’t guarantee that any referral will qualify, that any client will sign, or that any fee will be earned. We make no warranties about the Program, express or implied.

To the fullest extent permitted by law, our total liability arising out of or relating to the Program is limited to the amount of fees actually earned and payable to you under these terms, and we are not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits or lost opportunities.

13. General

These terms are the entire agreement between you and Experience+ regarding the Program and supersede any prior discussions about it. If any provision is found unenforceable, the rest stays in effect. Our failure to enforce a provision isn’t a waiver of it. You may not assign your rights under these terms without our written consent; we may assign ours in connection with a merger, acquisition, or sale of assets. Sections 5, 6, 8, 11, 12, 13, and 14 survive the end of the Program or your participation in it.

14. Governing law and disputes

These terms and the Program are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute will be brought exclusively in the state or federal courts located in Honolulu, Hawaii, and you and Experience+ each consent to jurisdiction and venue there.

Before filing anything, please email referrals@experienceplus.ai so we can try to sort it out directly. Most things can be.

15. Contact

Questions about the Program or a specific referral: referrals@experienceplus.ai